Shipping policy
Payment and shipping conditions
The following conditions apply:
Shipping methods and costs
Domestic delivery (Germany):
- Goods post: €6.99
- Free shipping for purchases over €100 - only with registration in our newsletter
Delivery within the EU:
We deliver to the following countries: Austria, Switzerland, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- Goods post: €12.99
Delivery worldwide outside of the EU:
- Goods post: €14.99
Delivery times
Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 3-5 days, for deliveries abroad within 3-8 days after the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
Payment methods
- Credit card (Visa, Mastercard, American Express, Maestro)
- Apple Pay
- Google Pay
- Bancontact (only available in Belgium)
- EPS (only available in Austria)
- iDeal (only available in the Netherlands)
- UnionPay (only available in Japan)
- Twinn (only available in Switzerland)
- Klarna invoice
- PayPal
Tracking
After your order has shipped, you will receive an email with the tracking number. You can use this to track the status of your delivery online at any time.
Transport damage
When you receive your order, please check that it is complete and intact. If you notice any transport damage, please inform our customer service immediately at info@authentiks.eu
Customer service
If you have any questions or problems with your order, please contact us by email at info@authentiks.eu. We will be happy to help you.